Member Support Representative

Summary: To provide exemplary and expedited service to our members. To address incoming and outgoing communication with existing and potential eLayaway™ members regarding operation and management of their account.

Essential Functions: Regularly handle or upgrade incoming chat, email, and support calls with existing and potential eLayaway members.

Scope Data/Working Conditions/Physical Demands: Work schedules include days, evenings, weekends and holidays and may require overtime. May require prolonged periods of sitting.

Skills, Knowledge, Abilities and Traits:

• Requires a high school diploma or the equivalent and a working knowledge of support practices and procedures. Higher Level Computer Literacy Skills may be substituted for High school diploma.
• Requires one year of customer service experience, preferably in the retail merchant services industry.
• Willingness and ability to work long hours within an office setting primarily utilizing the telephone and the Internet to provide support.
• Must have the ability to speak, read, and write grammatically correct English, perform basic mathematics and should be computer literate.
• Should demonstrate motivation and satisfactory interpersonal skills in order to effectively communicate with merchants and co-workers.