Merchant Support - 2

Summary:
To facilitate the integration, service, and development of the eLayaway payment option within the ePro merchant store platform. To address incoming and outgoing communication with existing eLayaway ePro level merchants regarding the operation and management of their account.

Essential Functions:

• Manage the Integration process for new ePro level merchants utilizing eLayaway.
• Regularly handle or upgrade incoming chat, email, and support calls with ePro level merchants.
• Communicate additional marketing enhancement possibilities to merchants in order to assist in the further development and expansion of their businesses.

Scope Data/Working Conditions/Physical Demands:
Work schedules include days, evenings, weekends and holidays and may require overtime. May require prolonged periods of sitting.

Requirements:
Skills, Knowledge, Abilities and Traits:

• Requires a high school diploma or the equivalent and a working knowledge of support practices and procedures. Higher Level Computer Literacy Skills may be substituted for High school diploma.
• Requires one year of customer service experience, preferably in the retail merchant services industry.
• Knowledge of Internet retailing and online sales preferred.
• Willingness and ability to work long hours within an office setting primarily utilizing the telephone and the Internet to provide support.
• Must have the ability to speak, read, and write grammatically correct English, perform basic mathematics and should be computer literate.
• Should demonstrate motivation and satisfactory interpersonal skills in order to effectively communicate with merchants and co-workers.