Your user name is the e-mail address you used to sign up with eLayaway. You can retrieve your password by clicking on the "Forgot Password" link under the login box on eLayaway's homepage.

No, but eLayaway encourages our members to be responsible when using the eLayaway system.

You can view and manage all your account information online 24-7. Simply login at eLayaway.com using your e-mail address and password you created during registration.

You can change your personal information online. Simply login to your account at eLayaway.com using your e-mail address and password you created during registration, then click on "Settings" and then "Edit My Information."

Yes, your customers would need to be an eLayaway member before they can make a purchase using eLayaway.

The bank charge will display as “eLayaway.com”.

It depends on your chosen funding method. If they selected ACH as their payment method, the payments will be automatically deducted from their bank account on the payment schedule they set. If they choose to make cash payments through MoneyGram®, then payments can be taken directly to an authorized MoneyGram® location on their scheduled payment date.

Initially, customers can set their payments on a monthly or weekly or bi-weekly basis. Thereafter, the customer can adjust their payments to fit their budget.

If a member fails a payment during their layaway, it will be rescheduled or redistributed within their set layaway schedule to accommodate any merchant specific deadline dates. If a member fails two consecutive payments, the layaway will be placed on suspension for a period of no longer than 30 days or it will be canceled with all applicable cancellation fees assessed.

No, there is not a fee for canceling your merchant account.

Please call us toll-free at 1.877.352.9292, and our merchant relations team will be happy to assist you.

It is the merchant's responsibility to fulfill any outstanding eLayaway orders even if their merchant account is canceled. The fulfillment process will remain the same and item(s) should not be fulfilled until eLayaway notifies the merchant that all payments have been made by the customer. In the event that a layaway order cannot be fulfilled the merchant must notify the customer and eLayaway to cancel it.

If the merchant has NOT enabled a payment deadline on the layaway and the member fails a payment, the failed payment will be rescheduled to occur at the end of the layaway.

If the merchant has enabled a deadline and the member fails a payment, the failed payment will be redistributed within the member’s set layaway schedule to accommodate any merchant specific deadline dates.

If a member fails two consecutive payments, the layaway will be placed on suspension. The customer will have 30 days to unsuspend their layaway and make a successful payment or the layaway will be canceled and all applicable cancellation fees will be assessed.

eLayaway is a electronic layaway payment system. We work directly with merchants who offer the payment system to our members. The eLayaway system allows merchants deeper market penetration while offering consumers a more fiscally responsible way to make purchases online.

The eLayaway system integrates into our merchant's existing e-commerce solutions. Once the system is integrated our members are able to purchase products the merchant is offering through eLayaway. Once a product is selected, our member chooses the payment term, amount and frequency that fits into their budget. The agreed upon payments are then made by the member. Once the transaction is paid in full the merchant will ship the product.

At this time we only accept US dollars.

Your customers will visit the homepage of eLayaway.com and click on "Join Now".

·Full Name
·Date of Birth
·Address
·Phone Number
·Email Address
·Bank Account and Routing Number

Members must be at least 18 years of age to use eLayaway.

At the moment, merchants with multiple websites must register each website individually so that each website account has its own unique ID number and email address. This is necessary for our system to track each individual transaction and deposit the funds in the appropriate bank account.

Yes, however we suggest that you only offer products on eLayaway that you expect to have in stock.

Members can adjust their payment dates to shorten the length of the layaway. In the event that the member pays off the layaway early, the merchant will be notified to fulfill the layaway order.

eLayaway's logo can be found in the "Marketing Section" located within the eLayaway Integration Center.

Once the payments have been collected in full, eLayaway will notify the merchant to initiate shipment of the item(s). The merchant must then supply the shipment tracking information to eLayaway. To do this, log in to your eLayaway Merchant Account and go to the “Orders” tab. From there, select the “Completed” tab to view a list of completed orders. Click on the “Order #” to view the completed purchase information. Once there, use the fulfillment box to provide the shipment information. Thereafter, payment for the specific layaway order you provided tracking for will be transferred through ACH to the merchant's registered bank account.

Merchants are notified of an active eLayaway transaction via email as well as an updated listing on the "active purchase" page located in their merchant account. This information can be viewed at any time by logging in to your eLayaway Merchant Account and selecting the “Active” tab within the “Orders” section.

Your customer first payment is debited from their account when they initiate their purchase with eLayaway.

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