eLayaway

Your user name is your e-mail address you used to sign up with eLayaway. You can retrieve your password by clicking on the “Forgot Password” link under the login box on eLayaway's homepage.

No, but eLayaway encourages our members to be responsible when using the eLayaway system.

You can view and manage all your account information online 24-7. Simply login at eLayaway.com using your e-mail address and password you created during registration.

You can change your personal information online. Simply login to your account at eLayaway.com using your e-mail address and password you created during registration, then click on "My Account" and then "Edit My Profile."

Yes, your customers would need to be an eLayaway member before they can use the eLayaway system.

eLayaway.com

No, your customers’ payments are automatically taken out of their bank account in correspondence with their payment schedule.

Initially, customers can set their payments on a monthly or weekly basis. Thereafter, the customer can adjust their payments to fit their budget.

After the original payment is declined, the customer will until their next payment date to have sufficient funds in their bank account. After that, their account will be assessed as “In Default,” and their order will be cancelled.

No, there is not a fee for canceling your merchant account.

Please call us toll-free at 1.877.352.9292, and our merchant relations team will be happy to assist you.

It is the merchant's responsibility to fulfill any outstanding eLayaway orders even if their merchant account is canceled. The fulfillment process will remain the same and item(s) should not be fulfilled until eLayaway notifies the merchant that all payments have been made by the customer. In the event that a layaway order cannot be fulfilled the merchant must notify the customer and eLayaway to cancel it.

If the customers account has more than one consecutive unsuccessful payment, their order will be canceled according to our cancelation policy.

eLayaway is a electronic layaway payment system. We work directly with merchants who offer the payment system to our members. The eLayaway system allows merchants deeper market penetration while offering consumers a more fiscally responsible way to make purchases on line.

The eLayaway system integrates into our merchant’s existing e-commerce solutions. Once the system is integrated our members are able to purchase products the merchant is offering through eLayaway. Once a product is selected, our member chooses the payment term, amount and frequency that fits into their budget. The agreed upon payments are automatically deducted via ACH. Once the transaction is paid in full the merchant will ship the product.

At this time we only accept US dollars. Our relationship with HSBC will eventually allow us to accept international currencies as we grow.

Your customers will visit the homepage of eLayaway.com and click on "Join Now".

• Full Name
• Date of Birth
• Address
• Phone Number
• Email Address
• Bank Account and Routing Number

Members must be at least 18 years of age to use eLayaway.

At the moment, merchants with multiple websites must register each website individually so that each website account has its own unique ID number and email address. This is necessary for our system to track each individual transaction and deposit the funds in the appropriate bank account.

Yes, however we suggest that you only offer products on eLayaway that you expect to have in stock.

Members can adjust their payment dates to shorten the length of the layaway. In the event that the member pays off the layaway early, the merchant will be notified to fulfill the layaway order.

eLayaway’s logo can be found in the "Marketing Section" located within the eLayaway Integration Center.

eLayaway debits and collects the payments from the consumer through an ACH process (electronic check) over a duration set by the consumer. Once the payments have been collected in full, eLayaway will notify the merchant. The merchant must then initiate shipment of the item(s) and supply the shipment tracking information to eLayaway via email. Thereafter, all payments for the specific layaway order will be transfered by ACH to the merchant's registered bank account.

Merchants are notified of an initiated eLayaway transaction via email as well as an updated listing on the “active purchase” page located in their merchant account.

Your customer first payment is debited from their account when they initiate their purchase with eLayaway.

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